Frequently Asked Questions
Q: Do you offer gift packaging?
A: Yes, you can select either "Gift Packaging" or "Frustration-Free Green Packaging" on the product page before you add it to your cart. You'll be able to write a gift message during the checkout process. If the item is marked as a gift, a packing slip will not be included with the shipment.
Q: What is the difference between Gift Packaging and Frustration-Free Green Packaging?
A: With Gift Packaging, the Snow Angel will be placed in a beautiful, descriptive gift box, just as you would see in a retail store. It will be shipped in a mailing box. With Frustration-Free Green Packaging, the Snow Angel will be packaged with a small hang tag and poly bag. It will be shipped in a poly mailing pouch.
Q: Do you charge sales tax?
A: We charge sales tax only in our home state of California.
Q: How do I reach Customer Service?
A: You may contact us through this website by clicking on the envelope icon in the upper righthand corner of the page, or you can email us directly at firstname.lastname@example.org. We will reply to all messages as soon as we possibly can, but never longer than one day.
Q: How should I clean my Snow Angel?
A: Machine wash, gentle, warm. Tumble dry, low. Avoid bleach and fabric softener. Do not iron.