Frequently Asked Questions
Q: Do you offer gift packaging?
A: Yes, you can select either "Gift Packaging" or "Frustration-Free Green Packaging" on the product page before you add it to your cart. You'll be able to write a gift message during the checkout process. If the item is marked as a gift, a packing slip will not be included with the shipment.
Q: What is the difference between Gift Packaging and Frustration-Free Green Packaging?
A: With Gift Packaging, the Snow Angel will be placed in a beautiful, descriptive gift box, just as you would see in a retail store. It will be shipped in a mailing box. With Frustration-Free Green Packaging, the Snow Angel will be packaged with a small hang tag and poly bag. It will be shipped in a poly mailing pouch.
Q: Do you charge sales tax?
A: We charge sales tax only in our home state of California.
Q: How do I reach Customer Service?
A: You may contact us through this website by clicking on the envelope icon in the upper righthand corner of the page. We will reply to all messages as soon as we possibly can, but never longer than one day.
Q: How should I clean my Snow Angel?
A: Machine wash, gentle, warm. Tumble dry, low. Avoid bleach and fabric softener. Do not iron.